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Millions of calls to government call centres aren’t being answered, Auditor General finds – Toronto Star Refugees

Millions of calls to government call centres aren’t being answered, Auditor General finds – Toronto Star

OTTAWA—Operators are not standing by. That's the conclusion reached by the Auditor General's office after an audit of call centres found that millions of calls from Canadians seeking information about government services weren’t being answered. Half of the…
bubmag
May 7, 2019