Customer experience (CX) technology sets a new baseline but still struggles to satisfy many, finds NTT’s latest CX research
Percentage of organizations with board-level CX accountability more than doubles in 12 months38% of consumers say that CX systems improved during the pandemic – but 52% experience CX failures due to limited technologyThe share of CX workloads handled via automation is expected to rise from 32% now to 51% in…
bubmagSeptember 23, 2021